The Lulav and Etrog Source!
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Shipping & Returns

Shipping Information:

Sukkot begins this year on the evening of October 4 2017.

We will begin shipping this year right after Rosh Hashana.
We encourage you to order early as this guarantees a smooth process for you and us. Please select appropriate shipping method to get your set fresh. The Willow can dry out without refrigeration and we therefore try our best to avoid having your package in transit over the weekend. You should inspect the contents of your shipment as soon as it is received and place the Hadassim (Myrtle) and the Aravot (Willow) in the refrigerator until the beginning of Sukkot. All other items (Lulav and Etrog) should be stored at room temperature in a cool dry palce. The last day to order this year with Ground shipping is on Oct 5thth, 2016 3pm PST. Any orders after that time will require Express shipping. If you have any questions, please email info@gotetrog.com or call 213-973-8764

If you need your set shipped at a earlier date, please let us know. If you are traveling for Sukkot, you can have your set shipped to your travel destination.

SHIPPING RATES:

Shipping rates are calculated using UPS Realtime. Just add your items to the cart and click on "Estimate Shipping" then enter your zip code and click to see your rate. You can do this before submitting your order.
You will get a tracking number via email as soon as your package has been shipped.
If your package needs special instructions, ex: shipping to a hotel or International shipping, please include that information in the comment box at checkout.

Packing Information:

We pack your Lulav and Esrog using bubble wrap and other packing material (peanuts, air bubbles etc.) which we find to be very effective.
The Lulav and Etrog is in perfect shape when it leaves the warehouse. The handling by the shipping companies may cause breakage in rare cases. Based on the feedback we've been getting, 99.9% of customers receive their Lulav and Etrog set in perfect condition, if you should receive your Lulav and Etrog set with any defects, please contact us right away so that we can replace your set.

Return Policy:

We guarantee our Products to be 100% as described. We make every effort to package our product in the best possible way to avoid damage during transit. Although our Lulav and Etrog sets leave our warehouse in perfect condition, shipping and handling may cause damage. Unfortunately, we cannot guarantee its condition upon arrival, after being handled by shipping companies and time in transit. However we will do everything in our ability to try to replace damaged orders . Returns for any other reason must be approved by our staff.